Customer Service Subcommittee
Customer Service Subcommittee
Terms of Reference
1. Achieve best outcomes for the community through:
· Identifying skills required by 21st century library staff
· Skills enhancement through staff training mentoring and other like programs
· Sharing operations knowledge
2. Explore, promote and share ideas and innovation with potential library applications
3. Raise the profile of marketing, to fully integrate it as a core function of public libraries
Special Interest Groups reporting to Subcommittee
Library Operations Group
Collections Co-operative
Research and Development Group (under consideration)
Minutes of meeting held on 9 November 2009
Minutes of meeting held on 15 February 2010